There are many ways to make steps easier in a business. For example, did you know, you can often add a click to call or click to email / fax from within many software applications? Did you know that customer specific information can be automatically formatted and inserted into documents that can be printed or emailed or faxed automatically? If data is being put into one system and retyped into another, that can be automated. If a document needs to be created, printed , emailed and then stored, that can be automated. The possible ways that steps can be automated and streamlined are as endless as there are types of businesses.